Your support needs for Inzant Sales, Inzant Web, EDI Integration and any other Inzant product/service are provided and managed via our Online support centre, found here. Outlined below is the essential information contained in our support policy.
The link above to the support portal allows you to visit the site and review the main functionality, which is;
- Allow for any user to raise a new support ticket
- Allow company support contacts to view and manage existing tickets
- Provide access to a comprehensive knowledge base of Articles, FAQs and Guides.
Access to the HelpCentre information is completely unrestricted, so any and all company users can visit and use the online resources we've made available. We’ve built a short guide on using the support portal, which can be downloaded here [link to hosted PDF in website].
Inzant will allow 2 contacts from your business to have logins to the online support portal, which will allow them to add, view, manage and respond to support tickets. Support tickets can still be raised by other company members, however they will be manually merged onto one of the company contacts provided to Inzant.
How to raise a ticket
The preferred method of receiving a ticket for Inzant will be online using the Submit a ticket functionality within the support portal, raised by a Support contact. Inzant does however understand that this isn’t always practical – or possible – and we do facilitate tickets being raised by other users in other ways. In general though, the below diagram outlines the process that should be followed before raising a ticket with Inzant.